Refund policy

At NEXSU, all products are made-to-order through our print-on-demand partner. Because each item is custom-produced specifically for you, we do not accept returns or exchanges due to incorrect size selection, change of mind, or personal preference.

We will offer a free reprint or full refund if:

• The product arrives damaged or defective
• There is a printing error (wrong design, misalignment, color issue)
• The wrong item was delivered

To be eligible, you must contact us within 30 days of delivery at nexsu.brand@gmail.com with:

• Your order number
• A clear photo of the defective or incorrect item

We will review your claim and respond within 2–3 business days. Approved claims will receive either a reprint or a refund to your original payment method.

We are not responsible for delays caused by customs, carrier issues, or incorrect shipping addresses provided at checkout.